SOC providers for retail

Scope stores, payment environments and e-commerce separately, including the actions permitted during trading hours.

Alert Logic

Alert Logic's MDR analysts investigate cloud and hybrid alerts, then escalate verified incidents with evidence and recommended actions.

You still own Containment, remediation, connected tools and approval of response workflows

What they do Investigate and advise MDR

Bitdefender MDR

Bitdefender MDR analysts investigate GravityZone alerts and take pre-approved containment actions within your licensed endpoint and XDR coverage.

You still own Response policy, recovery and systems outside licensed GravityZone coverage

What they do Contain threats MDR

CrowdStrike Falcon Complete

Falcon Complete analysts investigate, contain and remediate threats through CrowdStrike's Falcon platform under pre-approved playbooks.

You still own Falcon deployment, response approvals, business exceptions and out-of-scope coverage

What they do Contain threats MDR

eSentire

eSentire MDR investigates and contains threats through supported tools under agreed response rules.

You still own EDR licensing, tool access, response permissions and recovery outside agreed incident support

What they do Contain threats MDR
Price $17/user/mo + $2,500/year

Pondurance Managed SOC

Pondurance Managed SOC with Managed SIEM runs daily monitoring, investigation, hunting and containment within agreed scope.

You still own Response authority, asset context, IT remediation and recovery

What they do Run the SOC SOCaaS
About this list

List point-of-sale systems, store networks, cloud applications and online storefront tools. Ask which sources are investigated and whether application, payment or fraud monitoring needs separate services.

Agree response authority for stores and central systems, plus escalation during peak trading periods. Confirm the reporting and evidence required for your own payment-security and customer-data obligations.

Questions

Does retail coverage include e-commerce skimming or fraud?
Do not assume it does. Verify the application tools, detections and investigation workflows included, with clear ownership of any separate fraud services.
How should multi-store pricing be compared?
Use the same locations, devices, users and data sources in each quote. Include seasonal changes, onboarding, required licenses and any platform-consumption charges.