Who does what
Provider
- 24/7 monitoring and investigation
- Enrichment and prioritization
- Containment through agreed tools
Your team
- Incident decisions
- Response permissions
- Recovery outside the contract
Details
Service scope
Best for Teams retaining business decisions and wider recovery ownership
Offer
LiveSOC provides ongoing monitoring, investigation and initial containment.
Workflow
Analysts use enriched alerts and perform actions such as revoking sessions, blocking domains and isolating hosts.
Boundary
Agree each response integration, approval path and deeper CSIRT or recovery allowance.
Full service analysis
Inetum LiveSOC investigates alerts around the clock and takes response actions such as revoking sessions, blocking domains and isolating hosts. Your team agrees the tools and action permissions in scope, makes business decisions and owns recovery work not assigned to Inetum in the contract.
- Your team owns
- Business context, escalation contacts and incident decisions
- Agreement on action permissions and connected response tools
- Remediation and recovery not assigned to Inetum in the contract
Pricing & contract
- Billing
- Custom
Request a LiveSOC quote separating monitoring, connected response tools, platform licenses, ingestion and onboarding from deeper CSIRT hours and recovery work. Public-sector contracts combine different scopes and do not establish a standard service rate.
Tradeoffs & buying questions
Strengths
-
Operational material explains how alerts are enriched and prioritized before incident handling.
Considerations
-
Response permissions, supported tools and deeper CSIRT allowances require explicit contract scope
Ask before buying
- Which response actions will LiveSOC execute, with what approval, and which remain with our team?
- How many CSIRT hours are included, and what triggers extra forensic, containment or recovery charges?
- Which data sources and platforms are covered, and who operates the licenses, logging and detection changes?
Common questions
Is every Inetum security offer delivered in the same way?
No. LiveSOC, Microsoft-specific managed services and customer projects have different scopes. Confirm the platform, analyst duties and response allowance in the proposed service.