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Last reviewed: 1 Jun 2026

Dell Managed Detection and Response

MDR · XDR

Dell Managed Detection and Response is an MDR service where Dell SOC analysts monitor supported XDR or EDR telemetry, investigate threats and take pre-approved containment actions such as host isolation or file blocking inside the platform. Buyers still own platform access, endpoint sensor coverage, investigation context and remediation work that falls outside the contracted response and incident response hours.

What they do
Contain threats
Works with
Either
Built for
Mid-Market / Enterprise
Price
Quote-based, per managed endpoint
Best for
Dell customers that want a large technology services provider to operate MDR around a supported XDR platform

They cover

  • Endpoints
  • Cloud Workloads
  • Identity & Access
  • Email
  • Network
  • SaaS Applications

Your team still owns

  • Pre-approving which threat response actions Dell may take in the platform
  • Keeping endpoint sensors, integrations, bandwidth, credentials and authorized contacts current
  • Providing business context, files, logs and access during investigations
  • Handling remediation beyond included threat response, security configuration and incident response hours

Pricing

Line Figure
Published price Quote-based, per managed endpoint
Billing model Per-endpoint, Custom
Contract Not published
Onboarding Not published

Tradeoffs

Works well

  • Clear contract language for onboarding, detection, response, quarterly reporting and incident response initiation
  • Supports service-only buying when the customer already licenses required platform components
  • Pre-approved platform response actions make the service more active than alert-only monitoring
  • Dell's trust center lists MDR under Type 2 SOC 2 scope

Watch out for

  • Public pricing does not show a numeric list price
  • Service scope depends heavily on the platform and modules named in the order form
  • Customers must maintain endpoint deployment, integrations, authorizations and investigation context
  • Public customer review evidence for Dell MDR is limited compared with larger standalone MDR brands

What buyers say

Alert noise

Not assessed

Transparency

Not assessed

Reputation reads from public reviews, not vendor-published numbers.

Ask before buying

  1. Which platform version is in scope, and are CrowdStrike, Microsoft or Secureworks licenses included in the quote?
  2. Which response actions are pre-approved, and who can approve changes to those actions after onboarding?
  3. What happens after the included quarterly response support or annual incident response hours are used?

Integrations

CrowdStrike Falcon Next-Gen SIEMMicrosoft SentinelSecureworks Taegis XDRCrowdStrike FalconMicrosoft Defender for EndpointSecureworks XDR Endpoint AgentMicrosoft AzureMicrosoft Defender XDRCrowdStrike Falcon Data ReplicatorDell ITSM portalEmail notificationSupported XDR platform integrations

Editorial notes

Why contain-threats lane

Dell service descriptions support analyst investigation plus pre-approved threat response actions in the platform. Public examples include host isolation and file blocking, so this goes beyond advice, but it is still narrower than co-managing the buyer's whole SOC.

Platform boundary

The service depends on the supported XDR or EDR platform in the order form. Buyers should not assume all Dell security products, backup security, vulnerability management or incident recovery retainers are included unless those services appear in the quote.

Response boundary

Dell can take agreed platform actions, but the customer still has to deploy sensors, maintain integrations, supply investigation context and handle work outside the included response and configuration hours.

Review evidence

Public customer review depth for Dell MDR is thin. G2 has only a small broad Dell Security review base, Gartner and TrustRadius category pages did not expose Dell MDR as a reviewed product and Reddit evidence was mostly category-level MDR buying advice.

Questions

Does Dell MDR only notify the customer after an alert?
No. This profile classifies Dell Managed Detection and Response as Contain threats because service descriptions say Dell analysts investigate detections and can perform pre-approved threat response actions through the supported platform. Buyers still need to define those actions during onboarding.
Which platforms does Dell MDR support?
Public service descriptions and Dell pages reference supported XDR platforms including CrowdStrike Falcon, Microsoft Defender XDR with Microsoft Sentinel and Secureworks Taegis XDR. Buyers should confirm the exact platform, modules, retention and service-only requirements in the order form.
Is Dell MDR pricing public?
No numeric list price was visible in public sources. Service descriptions point to order-form pricing, contracted endpoint counts, subscription billing and renewal terms, so buyers need a scoped quote that separates platform licenses from Dell managed service fees.